FAQs
Is Site-Ex a division of Water Corporation WA?
No. Site-Ex is an independent company contracted by Water Corp to undertake civil restorations. While we work closely with Water Corporation, we manage our own scheduling and operations.
Why do I need to provide my details if you already have my address?
​Water Corporation provides us with the location of the works, but they do not provide resident contact information. We require your details so we can contact you to discuss the specific requirements of your property. The restoration process only begins once you register via our website form or call us directly.
I was told by Water Corp the work would be done within a week. Is this correct?
While Water Corp may provide estimates, the actual timeline depends on several factors that we determine once we have your details. These include our current workload, weather conditions, supplier availability, and the time it takes for you to contact us. Your patience is appreciated while we ensure your restoration is planned correctly.
I have a "temporary" restoration already. Is the job finished?
No. Water Corporation often places a temporary surface to ensure the area is safe immediately after their work. Site-Ex attends later to perform the permanent restoration to ensure your property returns to its original standard.
How long does the restoration process take?
We aim to complete restorations within 28 business days of our scheduling phone call. This period allows us to scope the site, order materials, and coordinate our crews. In most circumstances, the physical works on-site take only one or two days, depending on the scope of the restoration.
Do I need to be home when the work is being done?
In most cases, you do not need to be home as long as our team has clear access to the restoration area. We discuss any specific needs—such as locked gates or pets—with you during our initial phone call.
Will I lose access to my driveway?
If your driveway or crossover requires restoration, you need to park on the verge or the street until the works are completed. We discuss this with you during our communications before the job begins to ensure you have time to move your vehicles or make other arrangements.